REFUND AND RETURNS POLICY
Last Updated: July 2026
At The Marked Supply, we take great pride in creating premium handcrafted dog gear. As many of our products are made to order and personalised specifically for each customer, please read our returns and refund policy carefully before making a purchase.
CHANGE OF MIND
We do not offer refunds, returns, or exchanges for change of mind purchases.
Please ensure you carefully review all product details, sizing information, colours, and customisation selections before placing your order.
CUSTOM AND PERSONALISED ITEMS
Due to the custom nature of our products, personalised or made-to-order items cannot be returned, exchanged, or refunded for:
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Change of mind
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Incorrect size selected by the customer
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Incorrect colour or hardware choices selected at checkout
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Customisation preferences​
We encourage customers to contact us before ordering if they are unsure about sizing or product options.
FAULTY OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, or incorrect due to an error on our part, please contact us within 7 days of receiving your order.
To assist with your claim, please provide:
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Your order number
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A description of the issue
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Clear photographs showing the fault or error
Once reviewed, we may offer a repair, replacement, store credit, or refund where appropriate.
CONSUMER RIGHTS
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
If a product has a major fault, is not as described, or fails to meet consumer guarantees under Australian law, you may be entitled to a repair, replacement, or refund.
RETURN APPROVAL
Returns must be approved by The Marked Supply before being sent back.
Items returned without prior approval may not be accepted.
CONTACT US
If you have any questions regarding a return, refund, or product concern, please contact us through our website contact form, email, or social media channels.
We are committed to providing quality products and will always work with our customers to find a fair and reasonable solution when issues arise.