Shipping Policy

Thank you for choosing The Marked Supply.

Every item we create is carefully handcrafted and made with attention to detail. Because many of our products are made to order, please take a moment to review our shipping policy before placing your order.

PROCESSING TIMES

Most items sold by The Marked Supply are handmade to order. This means your order will require production time before it is shipped.

Current turnaround times may vary depending on order volume, customisation requests, product availability, and seasonal demand. Estimated processing times are displayed on our website and should be considered before placing an order.

Please note that processing time is separate from shipping time.

Once your order has been completed and dispatched, you will receive a shipping confirmation email containing your tracking information where applicable.

AUSTRALIAN SHIPPING

We ship Australia-wide using trusted postal and courier services.

Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.

While we aim to dispatch orders within our stated turnaround times, delivery timeframes are estimates only and may vary due to factors outside our control, including carrier delays, weather events, public holidays, and peak shipping periods.

INTERNATIONAL SHIPPING

We proudly ship to customers around the world.

International shipping costs are calculated at checkout and vary depending on destination, package size, and shipping service selected.

Delivery timeframes for international orders can vary significantly between countries and are dependent on customs processing, local postal services, and other external factors.

The Marked Supply cannot guarantee international delivery dates.

CUSTOMS, DUTIES & TAXES

International customers are responsible for any customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges imposed by their country.

These fees are not included in the purchase price or shipping cost unless otherwise stated.

The Marked Supply is not responsible for delays caused by customs processing or for any fees charged by customs authorities.

TRACKING INFORMATION

Where tracking is available, tracking details will be provided once your order has been shipped.

Please allow some time for tracking information to update after receiving your dispatch notification.

It is the customer’s responsibility to monitor tracking updates and ensure delivery arrangements can be completed successfully.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.

The Marked Supply is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete shipping information supplied by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered production or has been shipped.

LOST OR DELAYED PARCELS

Once a parcel has been handed over to the shipping carrier, delivery is managed by the carrier.

If your parcel appears delayed, we recommend checking the tracking information first and contacting the shipping provider for updates.

Should you require assistance, please contact us and we will do our best to help investigate the issue.

DAMAGED PARCELS

If your order arrives damaged, please contact us within 7 days of delivery and provide:

Your order number
Photographs of the packaging
Photographs of the damaged item

We will review the issue and work with you to find an appropriate resolution.

DELIVERY RESPONSIBILITY

Ownership and responsibility for products pass to the customer upon confirmed delivery to the address provided at checkout.

The Marked Supply is not responsible for parcels that are stolen, lost, or damaged after successful delivery has been confirmed by the shipping carrier.

CONTACT US

If you have any questions regarding shipping, delivery timeframes, or your order status, please contact us through our website contact form, email, or social media channels.

We appreciate your patience and support while we carefully create and deliver premium handcrafted gear for your dogs.