Question 1

What is The Marked Supply?

Accepted Answer

The Marked Supply is an Australian small business creating premium handcrafted dog gear designed for everyday use and adventure. Every item is carefully made using high-quality materials, including genuine USA-made Biothane®, and finished by hand. We believe your dog’s gear should be more than just functional. It should reflect their personality, accompany them on every adventure, and withstand the realities of everyday life. From custom engraving to distinctive artwork and carefully curated colourways, each collection is created with individuality in mind.Whether you’re looking for a durable everyday collar, a complete matching set, or something uniquely customised

Question 2

How do i choose the right size?

Accepted Answer

The right fit is essential for both your dog’s comfort and safety. We recommend measuring your dog’s neck and comparing it to our sizing guide before placing an order. If your dog falls between sizes or you’re unsure which option to choose, please reach out to us before ordering. We’re always happy to help you find the perfect fit.Because every piece is handcrafted to order, we want to make sure your gear is right the first time.

Question 3

How long will my order take to be made?

Accepted Answer

Every item from The Marked Supply is handmade to order, allowing us to give each piece the time and attention it deserves. Current turnaround times may vary depending on order volume, customisation requests, and seasonal demand.Our current estimated production timeframe is displayed on our website and at checkout. Once your order is complete, you’ll receive tracking information as soon as it has been dispatched.We appreciate your patience while we create something special for your dog.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we proudly ship worldwide.Shipping costs and delivery estimates are calculated at checkout based on your location. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply in their country.No matter where you are, we’re excited to get a piece of The Marked Supply to your doorstep.

Question 5

Can i return custom item?

Accepted Answer

Custom and personalised items are created specifically for you and your dog, which means they cannot be returned or exchanged for change of mind, incorrect sizing selected by the customer, or customisation preferences.

Question 6

What if my item arrives damaged?

Accepted Answer

We take great care in packaging every order, but if your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue.Once we have reviewed the damage, we’ll arrange an appropriate solution which may include a repair, replacement, or refund where applicable. Your satisfaction is important to us, and we’ll do our best to resolve the issue as quickly as possible.

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