PRIVACY POLICY
Last Updated: July 2026
At The Marked Supply, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our business.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
WHO WE ARE
The Marked Supply is an Australian business specialising in handcrafted dog gear and accessories. We are committed to handling your personal information responsibly and in accordance with applicable privacy laws.
INFORMATION WE COLLECT
When you interact with our website or place an order, we may collect the following information:
Personal Information
This may include:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Customisation information provided for your order
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Any information you voluntarily provide when contacting us
Payment Information
Payments made through our website are processed securely through trusted third-party payment providers. We do not store or have access to your full payment card details.
Website Usage Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Pages viewed
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Time spent on our website
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Referral sources
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Website interactions
This information helps us improve the functionality and performance of our website.
HOW WE USE YOUR INFOMATION
We use your information to:
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Process and fulfil orders
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Communicate with you regarding your order
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Provide customer support
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Respond to enquiries
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Deliver customised products and services
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Improve our website and customer experience
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Detect and prevent fraudulent activity
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Comply with legal obligations
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Send marketing communications where you have chosen to receive them
MARKETING COMUNICATIONS
If you subscribe to our mailing list or choose to receive updates, we may send you information about:
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New product releases
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Promotions and special offers
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Business updates
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Exclusive announcements
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.
COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.
Cookies may help us:
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Remember your preferences
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Understand how visitors use our website
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Improve website performance
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Support marketing and advertising activities
Most web browsers allow you to manage or disable cookies through your browser settings.
SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party service providers where necessary to operate our business, including:
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Payment processors
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Shipping and delivery providers
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Website hosting providers
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Email marketing platforms
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Analytics and website performance services
These providers only receive information necessary to perform their services and are expected to protect your information appropriately.
INTERNATIONAL DATA TRANSFERS
Some of our service providers may store or process information outside Australia. By using our website, you acknowledge that your information may be transferred and processed in other countries where privacy laws may differ from those in Australia.
We take reasonable steps to ensure your information remains protected.
DATA SECURITY
We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration.
While we work to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security.
RETENTION OF INFORMATION
We retain personal information only for as long as necessary to:
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Fulfil orders
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Provide customer support
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Meet legal and regulatory requirements
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Resolve disputes
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Enforce our policies and agreements
When information is no longer required, reasonable steps will be taken to securely delete or de-identify it.
YOUR RIGHTS
Depending on applicable laws, you may have the right to:
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Access personal information we hold about you
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Request correction of inaccurate information
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Request deletion of personal information where appropriate
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Withdraw consent to marketing communications
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Make a complaint regarding the handling of your information
To exercise any of these rights, please contact us using the details provided below.
CHILDRENS PRIVACY
Our website and products are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or website functionality.
Any updates will be posted on this page, and the updated version will take effect immediately upon publication.
CONTACT US
If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact us through our website contact form or by email.
We are committed to addressing privacy concerns promptly and transparently.
Thank you for trusting The Marked Supply.
